sustainability
Environmental sustainability is one of our main pillars, which we uphold through such practices as re-using vintage fabrics, upcycling used clothing, selecting eco-friendly materials, and limiting production to minimal quantities.
shipping
From Japan to oversea
For purchases up to 30,000 yen, the delivery fee is 3,000 yen.
For purchases up to 50,000 yen, the delivery fee is 2,000 yen.
For purchases over 50,000 yen, the delivery fee is free.
Domestic shipment: free shipping
Our carriers are,
配送業者 2,3 営業日にて配送します。
Yamato or Sagawa for Japan.
DHL , FEDEX or EMS to oversea.
Notification before purchasing for overseas customers
日本以外の海外への出荷をご希望のお客様への事前告知
Except for Shipping fee , You need to pay the customs duty when you receive the item .
Customs duties are the responsibility of the recipient, so please pay taxes and customs fees in accordance with the laws and regulations of the country of destination (the same applies to orders with gifts).
Taxes are calculated and billed based on the item price and shipping charges stated on the Invoice (documents required to declare to customs at the time of import / export). The calculation method varies from country to country.
For more information, please contact the customs office closest to your destination.
Those who purchase will be shipped with the recognition that they have agreed to this content.
payment
お支払い方法
We do accept PayPal, Alipay and Credit Card ( MasterCard, Visa, American Express, JCB, UnionPay...)
AU pay , Paidy , Rakuten pay , Smart phone payment , Convenience Payment , Bank Transfer
return policy
If you would like to return the item, please contact us by email or store chat within one week after the item arrives. We will tell you how to return it. The arrival date of the item will be based on the arrival date of the delivery company.
For exchanges and returns due to customer's convenience, the shipping fee will be borne by the customer.
However, we do not accept returns in the following cases.
・ Discounted products
・ Products that have odors, stains, or scratches on the product
・ If the condition at the time of return is significantly different from the condition at the time of delivery
・ If the product tag is lost or damaged
・ Products that have been repaired, washed, and cleaned by the customer
・ Products purchased outside this site
商品発送後の返品・交換・キャンセルには、基本的に対応しておりません
商品に欠陥がある場合のみ交換が可能ですのでご連絡ください
商品出荷から7日以内にご連絡ください
返品送料について
商品に欠陥がある場合は、弊社で負担いたします
それ以外は、お客さまのご負担になります
PRECAUTIONS for purchasing in our online store
Please note that the product image may differ slightly from the actual color due to the characteristics of viewing on a personal computer. Regarding the color of the image, we will not treat it as our defect. If you would like to know more about colors, please contact us before purchasing.
CONTACT information
Sillage office
Masato Tsuchiya
9-5 #310 Sarugaku Shibuya Tokyo 1500033
090-2326-0516
販売業者 土屋雅人
住所 東京都渋谷区猿楽町9-5 #310
電話番号 090-2326-0516
Email masa@sillage.online